How to be a good speaker/ communicator

1. Think of the listener's situation. Their age, sex, personality, status and most importantly, what they want to know.

2. Think of the purpose of the communication.
ex. social communication: greetings and conversation
inform communication: explanation and report
persuade communication: persuation and advice

3. Take everything possitive. don't respond negative.

4. 60% of the impression towards oneself comes from the speaking attitude and facial expression. How you stand, eye contacts, hand, feet, clothes, and ones habit.

5. Before you do a speach, stop, look at the whole audience, take a breath and speak clearly.

6. Getting nervous is a good thing. It means you are highly motivated to speak. Use that nervousness as a chance.

7. Good speaker/communicator is a good listener.

8. Prepare enough for the speech.

9. Observe the listener well.

10. 3 basics principles:plain, simple, and be effective.

11. Tell the outline first, be specific by telling examples, use the words that the audience can understand, see the reaction.

12. Speak in order: overall and parts, comparison, priority, cause and effect, time order.

13. How to report smoothly:
Result first, don't forget the mid report, speedy, memos, 5W2H, fact first then opinion.

14. Ending/conclusion: summerise, your will, or problem solving.

15. Use the conjunction.

16. Never deny the others. Agree or sympathize first then explain or give advise.
" Yes,.... but..."

17. Be humorous and creative.

18. For complaints say "thank you (for your imformation)" first. Sympathize and answer clearly.

19. People learn from mistakes. If it didn't go well, think possitive and be better next time.

20. "Why" "How" is important. Always question yourself and practice to think and speak.

These are from a book I read today in the hot bath tub. I know these are very basic things but I wrote it just to tell myself once again what I need to remember. Recently I've been having trouble explaining and reporting things at work. I have things that I want to explain but I don't know what's the most effective ways to tell them my opinion. Speaking logically is difficult...