性善説：the view that humans are born inherently good
性善説とは広辞苑によると、人間の本能は善であり、仁・儀を先天的に具有すると考える孟子の説である。（逆は性悪説by荀子）
私は基本的に性善説だ。人間は基本的に生まれたときから悪い人はいない。どんな人でも自分の家族は愛しているだろう。もし犯罪を犯してしまったのなら、なんらかの理由があるか、周りの環境によって人間を変えられてしまったのだと思う。精神病なども、それは環境のせいであり、その人自身のせいではないと思う。自分の家族を殺してしまった人もいるが、それはなんらかの原因がある。原因もなく殺す人はいない。もちろんどんな理由であれ、人を殺してしはいけないが。
Anyway,突然こんなことを書いたのは、また人に「あなたはすぐ人を信じるでしょ。人を簡単に信用してはだめ。」と言われたからだ。しかもあまり話したこともない、人生いろいろ経験してそうな45歳くらいのおばさんに。今まで何回このようなことを人に言われてきたことか。。高校卒業のとき、もう当分会わないであろう友達に「まゆは将来絶対人を信用して騙されるよ。お願いだからそう簡単に人を信用しないでね。気をつけて」と忠告され、それ以降もいろんな人に「人をすぐ信用する。」「誰でもすぐいい人って言うよね。」といわれる。う～ん、そんなにすぐ人を信用するのだろうか？確かにちょっとやさしかったら「いい人」と思ってしまう。友達曰く、「そんな表面上はどんな人でもいい人だよ。実際その人がどんな人かなんかわからないよ。」また、私の周りに1人完璧な性悪説の人がいる。その人は周りは基本的にみな敵だと思っているらしい。だから人と接するときは疑いから入るし、裏切られてもあまり傷つかないらしい良いらしい。やっぱりなって感じで。確かに私はこの人いい人って思っていたのに、そう思っていた分、裏切られるとショックは大きい。また、危ない目にも何度かあったなぁ。。これを読んでる人の中にも思い当たる人いるよね・・？ごめんねぇ。。なにせ私が言いたいのは、またこのようなことを知らない人からいきなり言われて、ちょっと真剣に考えさせられた。これはいけないことなのか？でも皆口をそろえて、忠告する。まぁ危ないっちゃあ危ないし、私の事を思って言ってくれてるのだろうけど。でもこれは私の短所でもあり、長所だと思うんだよね。傷つくこともたまにあるけど、信じてみると、いいこともいっぱいあると思う。人って冷たいと思うことも多々あるけど、意外とあったかいよ。でもでも、最近ちょっと怖くなってきたなぁ・・・これからより人との出会いが多くなるなか、人をどこまで信用していいのかわからなくなってきた。。
みなさんはどう思いますか？興味あるので、意見聞かせてください！
There is a theory that humans are born inherently good. This theory was said by Chinese philosopher called 孟子（Moushi） back in the B.C. 3c. I basically agree with this opinion. There are no humans who are bad from bottom of their heart. Even a murderer loves his family and probably will do anything for them. Mental disorders must have had some kind of outer influence to be in that situation. Murderer must have a reason or cause to murder. No one will kill someone without reasons. what if your beloved child was killed?
Anyway, the reason I wrote this is because someone said to me "you trust peole very easily don't you? don't believe people so easily", and that was from someone I don't really know. How many times have I heard this from somebody else... On my graduation day back in high school, one of my friend's last message was "You trust people too easily and will be betrayed in the future. Please don't trust people and be careful. " and still I'm often said the same thing. I don't know why but I tend to think that if a person was nice and friendly, I would think "oh, s/he's nice!" and my friends will be like"how can you say that? of course people will be nice to strangers. You never know what that person is like from the outside." Yes, exactly. I have one friend who has the opposite theory; humans are born inherently bad. He thinks people are basically enemies so when he meets people, he begin from suspecting that person. If you trust the person and get betrayed you'll get hurt but if you haven't and same thing happend, you won't get hurt. You'll just think "oh, s/he was a bad person as I expected", he says. True, when the person who thought were nice wasn't a nice, I get terribly shocked. This happend a few times in the past... My point is I was shocked that some random person guessed this which made me think again... Is this really bad? I used to think this is my bad and also good point. I agree that I need to be more careful but good things will happen sometimes if your trust people. A lot of people are very cold these days (especially I feel this in Japan) but there are warm-hearted people out there. But now I'm a bit scared... I'll have more chance to meet people from now on and I don't know how much can I trust others. I don't know if I were able to explain what I wanted to say. Hope you could understand though.
so, what do you guys think? I would like to hear your opinions plz!
May 26, 2006
May 25, 2006
finally,
I'm done with this sales training! thank god, it's over.
I had a day off today since i had to work on weekends(just this month) and I had a wonderful time; relaxing in the cafe reading books and also I went swimming. I swam for 1.5 hours strainght! wow, huh? Swimming and tennis is the only sports I can do... oh, I almost forgot dancing! I can't swim fast (actually so slow) but I can swim forever:) I usually get bored and stop swimming. you'll get so bored after 30 min swimming. I usually think a lot while swimming, enables me to concentrate, think about myself & mylife.
Anyway, today I'd like to share my thoughts of what I learned through this sales training.
First of all, I realized how much consumers are influenced by sales person. (excluding foods and clothes choice which is more about individual taste and preference) I think 70-80 % depend on the person who you are recieving advice. There is another staff from other company (let's say company T) in the vaccum cleaner area and from my experience, I studied that if I get the customer first, people buy my product and if this other staff gets them first, they tend to buy T's product. Isn't this interesting? It's not about the product itself! It is how we introduce the product to the customers, how we lead the conversation and let them want to buy that product. Of course we have to know the product; it's feature, performance, differences compared to others, but we don't need to tell them all. Listen to their needs, tell them the info what they want and relate that to your product! Then, they'll think "oh, this is the thing that I was looking for!" YES, it is difficult. Especially when you have many competitors and you're not competing by it's the price. If it's cheap, you don't need sales staff. People will buy it. Problem is when it is expensive. But expensive=valuable. One advice is, if you are confident about your product and love the product, it's easy to sell. I was sure that our product has the best quality so I could sell it with confidence. and that will show to the customers.
Also, putting this story the other way around, don't trust the sales person! yeah, for sure. depending on the person, s/he maybe a spy trying to sell specific product. Like me, people didn't know I was from electornic company. They thought I'm just a staff in the store like everyone else. Be sure to compare the products before deciding especially if it's a valuable thing.
Another thing I thought is that if you're good at sales, you can sell anything. any kind of product, service, your-self, doesn't matter.
It was a good experience to actually listening to the consumers voice and learned how difficult it is to sell. I'm sure this will help in my future.
and now, here goes the next training from next week!
営業研修終了！うれしすぎやわ。上には書かなかったけど、なんせ暇で暇でしょうがない。
今が一番売れない時期らしい。。GW後で人はお金使いたがらないし、雨ばっかで外にはでないし。
最悪の時期に営業研修をすることになり、かなり暇。
まぁでも、少ないなかいろいろ学んだこともあります☆
＜営業について感じたこと＞
まず、どれを買うかは商品その物ではなく、営業マンに大きく左右されるということ。もちろん、食べ物や服など、個人の趣味・好みで買うものは違うが、専門知識が多少いるもの、店員のアドバイスを得て商品を決めるときは、本当にスタッフによるなと思った。客は気づかないかもしれないが、店員は自分が売りたい商品を売っていて、本当に良い商品を売っているのではないということ。その証拠として、私が接客したときはうちの商品を買い、他メーカーの営業者が接客した場合はそこの商品が売れる。商品の性能によるのではないということ。これっておかしいよね？普通は良いものが売れると思いがちだが、営業者に操られている部分は大きいと思う。もちろん彼らは嘘はいっていないので大丈夫だが、欠点や他メーカーのことを言っていないことが多い。高価なものを買う時にはきちんと商品の性能比較をするべきであろう。
逆を返せば、営業の話をあまり信じてはいけない。彼らのｵｽｽﾒ＝一番良い商品ではないからだ。
その他気づいたことは、まず、営業は客の話を聞き、彼らのニーズをつかんで、それを商品につなげる。こうすると客は「こういう商品がほしかった」と思い、その商品が売れる。そうするためには、こっちが会話を誘導し、客の関心をそそらなければならない。確かに難しい。でも、おそらく営業の出来る人は、どんな商品・サービスでも売れると思う。これも一種の強い武器、私も欲しい！！
店頭に立つことによって、実際に消費者の生の声を聞くことが出来た。また、営業することの難しさも学んだ。今後の仕事に役に立つことだろう。
次週からは次の研修！もう研修ばっかりや。。
I had a day off today since i had to work on weekends(just this month) and I had a wonderful time; relaxing in the cafe reading books and also I went swimming. I swam for 1.5 hours strainght! wow, huh? Swimming and tennis is the only sports I can do... oh, I almost forgot dancing! I can't swim fast (actually so slow) but I can swim forever:) I usually get bored and stop swimming. you'll get so bored after 30 min swimming. I usually think a lot while swimming, enables me to concentrate, think about myself & mylife.
Anyway, today I'd like to share my thoughts of what I learned through this sales training.
First of all, I realized how much consumers are influenced by sales person. (excluding foods and clothes choice which is more about individual taste and preference) I think 70-80 % depend on the person who you are recieving advice. There is another staff from other company (let's say company T) in the vaccum cleaner area and from my experience, I studied that if I get the customer first, people buy my product and if this other staff gets them first, they tend to buy T's product. Isn't this interesting? It's not about the product itself! It is how we introduce the product to the customers, how we lead the conversation and let them want to buy that product. Of course we have to know the product; it's feature, performance, differences compared to others, but we don't need to tell them all. Listen to their needs, tell them the info what they want and relate that to your product! Then, they'll think "oh, this is the thing that I was looking for!" YES, it is difficult. Especially when you have many competitors and you're not competing by it's the price. If it's cheap, you don't need sales staff. People will buy it. Problem is when it is expensive. But expensive=valuable. One advice is, if you are confident about your product and love the product, it's easy to sell. I was sure that our product has the best quality so I could sell it with confidence. and that will show to the customers.
Also, putting this story the other way around, don't trust the sales person! yeah, for sure. depending on the person, s/he maybe a spy trying to sell specific product. Like me, people didn't know I was from electornic company. They thought I'm just a staff in the store like everyone else. Be sure to compare the products before deciding especially if it's a valuable thing.
Another thing I thought is that if you're good at sales, you can sell anything. any kind of product, service, your-self, doesn't matter.
It was a good experience to actually listening to the consumers voice and learned how difficult it is to sell. I'm sure this will help in my future.
and now, here goes the next training from next week!
営業研修終了！うれしすぎやわ。上には書かなかったけど、なんせ暇で暇でしょうがない。
今が一番売れない時期らしい。。GW後で人はお金使いたがらないし、雨ばっかで外にはでないし。
最悪の時期に営業研修をすることになり、かなり暇。
まぁでも、少ないなかいろいろ学んだこともあります☆
＜営業について感じたこと＞
まず、どれを買うかは商品その物ではなく、営業マンに大きく左右されるということ。もちろん、食べ物や服など、個人の趣味・好みで買うものは違うが、専門知識が多少いるもの、店員のアドバイスを得て商品を決めるときは、本当にスタッフによるなと思った。客は気づかないかもしれないが、店員は自分が売りたい商品を売っていて、本当に良い商品を売っているのではないということ。その証拠として、私が接客したときはうちの商品を買い、他メーカーの営業者が接客した場合はそこの商品が売れる。商品の性能によるのではないということ。これっておかしいよね？普通は良いものが売れると思いがちだが、営業者に操られている部分は大きいと思う。もちろん彼らは嘘はいっていないので大丈夫だが、欠点や他メーカーのことを言っていないことが多い。高価なものを買う時にはきちんと商品の性能比較をするべきであろう。
逆を返せば、営業の話をあまり信じてはいけない。彼らのｵｽｽﾒ＝一番良い商品ではないからだ。
その他気づいたことは、まず、営業は客の話を聞き、彼らのニーズをつかんで、それを商品につなげる。こうすると客は「こういう商品がほしかった」と思い、その商品が売れる。そうするためには、こっちが会話を誘導し、客の関心をそそらなければならない。確かに難しい。でも、おそらく営業の出来る人は、どんな商品・サービスでも売れると思う。これも一種の強い武器、私も欲しい！！
店頭に立つことによって、実際に消費者の生の声を聞くことが出来た。また、営業することの難しさも学んだ。今後の仕事に役に立つことだろう。
次週からは次の研修！もう研修ばっかりや。。
May 16, 2006
Sales Training....
Haven't written for a while. that's because i was sooo tired from sales training everyday.
I'm off tomorrow (finally) !! Only this month, I have to work on weekends and am off on weekdays. It's actually quite good cause you get to do shopping when there's less people. In Japan, weekend shopping is terrible... so many people and makes me dizzy.
Anyway, about this sales training, since i'm in the electronic company we make the product. To make a good product, we need to know the market and demands. Consumer's needs are everything. So, even though you are not placed in the sales possition, everyone (i mean EVERYONE, even accountings, engineers, human resources) have to do sales training. I do understand this and I do think it's important but what really suck is that you have to do this for 3 weeks, 8 hours standing everyday!! Oh gosh, this is sooo tiring. I'm half dead on my feet. .. Each of us are put into a big electronic store (something like Walmart in the U.S.) and we have to sell our company's product. Most people sell LCD TV but I'm in charge of vacuum cleaner, haha. Ask me anything about cleaners, i'm an expert now! anyhow, the problem is, the retail company we are working at are very strict. I colored my hair black just for this! and I have to wear so ugly looking jacket. I can't show anyone this... but my friend came to see me the other day (thanks Buyonn!) The worst thing of this training is... it is soo boring!!! No people!!! Sometimes there are more staffs than the customers. Like yesterday, I think I only served 2 people to explain about my product. I was either just standing or cleaning the whole time and that made me two times more tiring than usual. Times passes so slow...:( painful...
But the good thing is, all the employees working here are very nice. I heard some stores have nasty bosses so I guess I'm lucky. Good working environment is one of the most important thing for good work.
1 week has past and I'm doing good so far. Each of us are given our sales quota, how many we have to sale during our training and my assignment is to sell 12 cleaners in 14 days. (not any type of cleaner, only my company's latest model counts) First I thought this is difficult. Our product has very good quality and powerful but it's expensive. Can you pay 300-400 bucks for a vacuum cleaner!? and there are so many other cleaners that are cheaper and have good quality in the store. So it really matters with your talk, how you sell it. But guess what, I've already accomplished my task (12 cleaners) in 5 days!!
I wrote too long. I will finish for today and write more about this sales training when I finish. about what I learned, what I thought etc.
久しぶりの更新☆
今は営業研修受けてます。メーカーは「現場を見よ」ということで、売り場の現場勉強してます。
当社の掃除機売ってます。掃除機のことなら何でも任せてください。まじ詳しくなったよ～。
それより本当に立ち仕事はしんどい！8時間ずっと立ってるのは辛い。しかも客が全然いないもんで、それが何よりも辛い。まだ接客してたりしたら話してるわけだし、時間も経つのが早いけど、何もすることがないとほんましんどい！！商品拭いたり、商品の研究したり、周囲の掃除したりするけど、それも全部やりすぎた。あの掃除機何回拭いたことか（笑）でもまぁ人がいい人たちばかりでよかったです。やっぱ人間関係は仕事をする上で大事だよ～研修をさせてもらってる量販店は厳しいで有名だったからびくびくしてたけど、そんなひどくないよ。（私はそう思う）
この営業研修1週目が終わり、結構うまくいってるかな。それぞれに目標台数が与えられ、私は14日間で当社商品（機種限定）12台やってんけど、5日目で達成しました☆でも結構みんなも達成してたよ。最初はうちの商品ものはいいけど、高いし、他に安くて良い商品もたくさんあるから売るの難しいなぁと思ったけど、意外と売れる！？説明したら結構みなさん買ってくれてる。でもやっぱそれも売り手によるなぁって思った。同じコーナーにT社のヘルパーがいるけど、その人が接客したらT社の商品が売れるし、私が接客したらうちの商品が売れる。まぁこの研修についてはまた終了してから詳しく書きます！
なので今日はこのへんで☆
明日は久々の連休で超うれしい♪思う存分Enjoyします(^o^)
I'm off tomorrow (finally) !! Only this month, I have to work on weekends and am off on weekdays. It's actually quite good cause you get to do shopping when there's less people. In Japan, weekend shopping is terrible... so many people and makes me dizzy.
Anyway, about this sales training, since i'm in the electronic company we make the product. To make a good product, we need to know the market and demands. Consumer's needs are everything. So, even though you are not placed in the sales possition, everyone (i mean EVERYONE, even accountings, engineers, human resources) have to do sales training. I do understand this and I do think it's important but what really suck is that you have to do this for 3 weeks, 8 hours standing everyday!! Oh gosh, this is sooo tiring. I'm half dead on my feet. .. Each of us are put into a big electronic store (something like Walmart in the U.S.) and we have to sell our company's product. Most people sell LCD TV but I'm in charge of vacuum cleaner, haha. Ask me anything about cleaners, i'm an expert now! anyhow, the problem is, the retail company we are working at are very strict. I colored my hair black just for this! and I have to wear so ugly looking jacket. I can't show anyone this... but my friend came to see me the other day (thanks Buyonn!) The worst thing of this training is... it is soo boring!!! No people!!! Sometimes there are more staffs than the customers. Like yesterday, I think I only served 2 people to explain about my product. I was either just standing or cleaning the whole time and that made me two times more tiring than usual. Times passes so slow...:( painful...
But the good thing is, all the employees working here are very nice. I heard some stores have nasty bosses so I guess I'm lucky. Good working environment is one of the most important thing for good work.
1 week has past and I'm doing good so far. Each of us are given our sales quota, how many we have to sale during our training and my assignment is to sell 12 cleaners in 14 days. (not any type of cleaner, only my company's latest model counts) First I thought this is difficult. Our product has very good quality and powerful but it's expensive. Can you pay 300-400 bucks for a vacuum cleaner!? and there are so many other cleaners that are cheaper and have good quality in the store. So it really matters with your talk, how you sell it. But guess what, I've already accomplished my task (12 cleaners) in 5 days!!
I wrote too long. I will finish for today and write more about this sales training when I finish. about what I learned, what I thought etc.
久しぶりの更新☆
今は営業研修受けてます。メーカーは「現場を見よ」ということで、売り場の現場勉強してます。
当社の掃除機売ってます。掃除機のことなら何でも任せてください。まじ詳しくなったよ～。
それより本当に立ち仕事はしんどい！8時間ずっと立ってるのは辛い。しかも客が全然いないもんで、それが何よりも辛い。まだ接客してたりしたら話してるわけだし、時間も経つのが早いけど、何もすることがないとほんましんどい！！商品拭いたり、商品の研究したり、周囲の掃除したりするけど、それも全部やりすぎた。あの掃除機何回拭いたことか（笑）でもまぁ人がいい人たちばかりでよかったです。やっぱ人間関係は仕事をする上で大事だよ～研修をさせてもらってる量販店は厳しいで有名だったからびくびくしてたけど、そんなひどくないよ。（私はそう思う）
この営業研修1週目が終わり、結構うまくいってるかな。それぞれに目標台数が与えられ、私は14日間で当社商品（機種限定）12台やってんけど、5日目で達成しました☆でも結構みんなも達成してたよ。最初はうちの商品ものはいいけど、高いし、他に安くて良い商品もたくさんあるから売るの難しいなぁと思ったけど、意外と売れる！？説明したら結構みなさん買ってくれてる。でもやっぱそれも売り手によるなぁって思った。同じコーナーにT社のヘルパーがいるけど、その人が接客したらT社の商品が売れるし、私が接客したらうちの商品が売れる。まぁこの研修についてはまた終了してから詳しく書きます！
なので今日はこのへんで☆
明日は久々の連休で超うれしい♪思う存分Enjoyします(^o^)
May 1, 2006
博多☆Hakata City
Golden Week 9連休！！大手企業に勤めてる特権ですね。休暇制度がきっちりしてます。そこで博多に行ってきました！超楽しかった！
博多の人はまじいい人！！うちらは全く下調べもしないまま、ただ新幹線に乗って行ったので、何もわからなかったのですが、博多人にたくさん助けてもらって博多旅行充実しました☆道を尋ねるとわざわざ一緒に歩いて案内してくれたり、紙にｵｽｽﾒの場所書いてくれたり、おいしいところ教えてもらったり。
とりあえず、着いて即効博多ラーメン♪友達に教えてもらって「一蘭」にいきました。仕切りのあるラーメン屋は初めての経験でわくわくしました。おいしかったよ！そしてﾌﾟﾗﾌﾟﾗしてから念願の屋台へ♪本当に屋台があちこちにあってびっくり。普通に大通り沿いにある。全部で3件いったよ～！最後の屋台で屋台のお兄さんや、他のお客さんと盛り上がってすごく楽しかった☆店長さんに「今年一番おもしろいお客さんだよ～！」って言われたし（笑）。 ちょっと酔ってたしテンション高かったからかな？しかも気づけば隣の人が代金払ってくれてて、ラッキー☆ちゃんとお礼は言いました。また行った時ここの屋台行きたいな！
次の日はキャナルシティーに行った。きれいでびっくりした。ってか博多の建物や道路は基本的にきれいだと感じたのだが、新しいのかなぁ？そして最後にもつ鍋食べた！初めて食べてんけどおいしい！！ほんとおいしくてびっくりした。味噌味がいいね。
ってこの旅は食べてばっかりだったなぁ。。帰ってダイエットしないと。。
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